Frequently Asked Questions

This FAQ page is launched to help you on with using our KN-SDExplorer tool. Apart from handling common questions so that other may beniefit from it we will also provide tips and tricks. Slowly this page will grow. If there is anything we should address on this page, feel free and post it on Kenneth Forum.

1 I can not change the SD Card drive letter
2 Restoring my SD Card takes (much) more time than with SongManager
3 SDExplorer complains about missing files and ask me to delete a song
4 When I try to import songs to a folder in SDExplorer I get a NoGo sign
5 After I format the SD-Card I cannot access it via KN-SDExplorer anymore. How can I fix this?
6 How does Merge work in SDExplorer in comparison with the Songmanager's merge?
7 Does KN-SDExplorer support SlideShow songs?


1 I can not change the SD Card drive letter

There are many ways to start the SDExplorer. By far the easiest is via the Autoplay support in Windows XP. When you insert an SD Card with KN7000 songs on it into any drive, the Autoplay window will offer SDExplorer as one of its options. Select it and SDExplorer will open that SD Card.

SDExplorer adds an entry to the Windows Explorer right click menu for any drive or folder that contains a KN7000 file structure. In the Windows Explorer, select your SD Card drive or folder, open the right mouse click menu and select Explore KN7000 SD Card. SDExplorer will open that drive or folder.

SDExplorer does not know the drive letter of your SD Card, it can open any folder that contains KN7000 files. It is like the Windows Explorer that doesn't offer a direct shortcut to your C: drive, but you can make one yourself. Just to get you started, the KN7000 SDExplorer asks your SD Card drive letter during installation and adds shortcuts for this SD Card to your desktop and Start Menu. You can simply add more shortcuts to other drives or folders in the same way. Create a new shortcut, for instance on your desktop: right click on your desktop and choose New -> Shortcut. As the location for which you make the shortcut, enter the path to SDExplorer.exe in the folder where you installed it and your chosen drive letter or folder like this:

"C:\Program Files\KN7000\SDExplorer\SDExplorer.exe" K:

If you installed in the default place and K: is the letter of the additional drive you want to create the shortcut for. Now choose Next and enter the label for your new shortcut. Now Finish and you should be able to open the new drive from the shortcut on your desktop. So if during installation you entered the wrong drive letter, you can remove the shortcut from the desktop and create a news one according to the procedure above.


2 Restoring my SD Card takes (much) more time than with SongManager

SD Cards can be very slow, especially when writing many small files. This is exactly what happens when SDExplorer restores a .sdb file to an SD Card. We found that SongManager uses a different way for restoring .sdb files that makes it faster on certain SD Cards. We plan to provide this faster Restore function in a future SDExplorer update.


3 SDExplorer complains about missing files and ask me to delete a song

When SDExplorer opens or refreshes an SD Card, it first verifies that all files that should be on the card are really there. If this verification fails, SDExplorer does not understand the card and will not make updates to it in order not to corrupt the card contents. If during the verification, SDExplorer finds a song for which no files can be found, it will ask to delete the song. If you select Yes, the verification will continue and when the complete card is verified correctly, it will update the card with the corrected song information. If you select No, it will not update the song information but attempts to continue with the songs it can find. The next time SDExplorer will typically find the same verification problems. Note that this should never happen. If it does, please let us know and we'll try to figure out what happened to your SD Card and how you can best continue.


4 When I try to import songs to a folder in SDExplorer I get a NoGo sign

Technics' file system allows maximal 20 songs per folder and maximal 99 folders per SD-Card. So suppose you have 10 songs in a folder and you try to add 12 songs, you get "nogo" you can import a set of 10 songs to that folder. The same holds for reshuffling songs on an SD Card. However the chance of 'surprise' is less evident. I can imagine that you download songs from internet, e.g. from the KESO site, and then put them in a folder. You think you added 20 songs, but because every song consists of a different number and set of files. So 'select all' and then import will make clear by the Nogo-sign that you try to import more than 20 songs.


5 After I format the SD-Card I cannot access it via KN-SDExplorer anymore. How can I fix this?

Our tool has so similar behaviour with Windows Explorer that this may be "confusing". Windows formatting is different with formatting in the KN7000 keyboard via SD Tools menu or the "Initialize KN7000 SD Card" function of our tool. The KN2600 and KN7000 both require a directory structure:

<Drive>:\PRIVATE\TECHNICS\KN7000\.... plus an INF-file in the KN7000 directory.

There are two ways to make your SD-Card suitable to save songs and folders:
1. Format the SD Card in the keyboard.
2. Initialize the SD-Card on the PC via the Card reader and our tool.

ad. 2 From Windows select Start... KN7000 SDExplorer... Initialize KN7000 SD Card

During Initialization any song directory structure will be deleted (like with formatting via the keyboard) and a new "empty" directory structure is created. If the SD Card was not new, but e.g. contained other files like family pictures, MIDI files, mp3, etc., then Initializing the SD Card leaves these files and directories alone!


6 How does Merge work in SDExplorer in comparison with the Songmanager's merge?

In Songmanager it is possible to merge two sdb- backup files into a new sdb file, which is the sum of it:

'sdb1 + sdb2 = sdb-sum'. This only works when there is enogh space in the defined location of the result sdb.

When KN-SDExplorer is open with a songtree visible, then menu File... Merge... let's you select an sdb file to be merged, i.e. restored and added to oyr songtree, also of course on condition that there is enough room for it.

So our Merge is: 'Song tree1 + sdb2 = Song tree sum'


7 Does KN-SDExplorer support SlideShow songs?

Yes, on condition that the naming of the pictures for the slideshow follow the correct naming convention, you can copy, move import and export slideshow songs, where the images that belong to such a song are copied, moved, imported or exported with the song.

Suppose the name of the song is "My_Slideshow" then the sequence of images must be named:
"My_slideshow01.jpg", "My_slideshow02.jpg", "My_slideshow03.jpg", "My_slideshow04.jpg", etc. (.jpg can also be .bmp)

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